1. Introduction
Grace Skin Technology respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website, make bookings, or purchase from our shop.
2. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, billing/delivery address (when you contact us, make a booking, or place an order).
- Payment information: processed securely by our payment providers. We do not store card details on our servers.
- Health information: if you complete a consultation form, we may collect relevant health details necessary for treatments.
- Technical data: such as your IP address, browser type, and pages visited (via cookies/analytics).
3. How We Use Your Information
We use your information to:
- Process bookings and shop orders.
- Provide customer service and respond to enquiries.
- Send appointment confirmations and reminders.
- Comply with legal and regulatory obligations.
- Improve our services and website.
We will never sell or share your data with third parties for marketing purposes.
4. Marketing
If you subscribe to our newsletter, we will use your email address to send occasional updates about treatments, products, or offers. You can unsubscribe at any time using the link in the email or by contacting us at info@graceskintechnology.com.
5. Cookies
Our website uses cookies to improve user experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for site functionality.
- Analytics cookies: to understand how visitors use our site (e.g. Google Analytics).
- Marketing cookies: if enabled, to track performance of ads or social media pixels.
You can control cookies through your browser settings and disable non-essential cookies at any time.
6. Data Retention
Client consultation and treatment records are kept securely for at least 7 years in line with insurance and legal requirements.
Contact and booking information is retained as long as necessary for our business relationship or until you request deletion.
7. Your Rights (GDPR)
You have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your personal data (where legally possible).
- Withdraw consent to marketing communications at any time.
To exercise your rights, please contact info@graceskintechnology.com.
8. Security
We take appropriate measures to protect your personal data against loss, misuse, or unauthorised access.
9. Contact Us
If you have questions about this Privacy & Cookie Policy, please contact: info@graceskintechnology.com.
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